Professional Practice Forum: The Importance and Impact of Professional Communication

How architects and design professionals communicate speaks volumes. Unfortunately, in this age of texting and cellphones, we often forget that client communications must be clear at all times. Whether you are using email, the phone, or even a face-to-face meeting, understanding what the client hears can sometimes make or break a project.


Learning objectives:
Participants will understand how verbal and nonverbal communication can influence the reactions and actions of others
Participants will learn strategies and tactics for improving their communication abilities
Participants will take away new ideas on how positively to interact with others in business, and influence them tactfully and diplomatically.
Attendees will be able to give three examples of the importance of clear client communications through writing.
Attendees will learn tips on verbal communication in the work environment including how to diffuse stressful situations.
Attendees will gain an understanding of the effect non-verbal communication can have when meeting with a client or co-worker as well as how to make sure all non-verbal communication works to their advantage.
Attendees will learn proper etiquette when communicating electronically including standard office signatures & styles in letters and e-mails.

3/18/10

Professional Practice Forum: The Importance and Impact of Professional Communication

Time: Noon - 1:30pm

Location: AIA East Bay Chapter Office, 1405 Clay Street, Oakland.

Contact: 510/464-3600

Cost: None; this forum is open to all. Please RSVP.

1.5 CES LUs

For more information: 510/464-3600